Description

About WesternU

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Job Summary

Individuals must possess the knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge, Skills and Abilities

• Demonstrated ability to manage daily operations of a dental clinic, including coordination of services, project management, and operational efficiency across multiple clinical sites.
• Proficiency in Microsoft Office, internet and email use, and experience with dental practice management systems, and dental electronic health records,
• Understanding of dental billing, Denti-Cal billing and collections, front office procedures, and laws and regulations related to dental practice and human resources management.
• Demonstrated skills in strong leadership, planning, and problem-solving abilities, with skill in interpreting and applying clinical guidelines.
• Excellent customer service, communication, and interpersonal skills, with the ability to interact professionally and tactfully with students, faculty, staff, and patients.
• Ability to work independently while fostering cooperative relationships in a team environment and effectively manage multiple projects and priorities.
• Demonstrate a commitment to working in an organization that values and promotes humanism.

• Bachelor’s degree required.
• Candidates with over 10 years of relevant experience in a comparable role may be considered in lieu of a degree.

Required Qualifications

• Minimum of five years of progressive healthcare management experience, ideally within a multi-provider or institutional clinic setting.
• Demonstrated expertise in overseeing clinic operations, staff management, business administration, customer service, quality assurance, and regulatory compliance.
• Must have extensive knowledge in Denti-Cal regulations and billing policies.

• Master’s degree in business, health administration or related degree.

Preferred Qualifications

• Prior experience in dental practice management and working within an academic or teaching environment involving dental students or residents is strongly preferred.

• Bilingual (Spanish/English)

Essential Job Duties

Clinical Operations & Workflow Management:

• With Patient Care Services Manager, oversee daily operations of the CDM Clinical enterprises including scheduling workflow, billing, materials and sterilization, and patient care systems.
• With Patient Care Services Manager, provide support to resolve patient issues and grievances.
• Participate in the development, interpretation, and revision of clinical business operational policies and procedures.
• Collaborates with Clinical Managing Partners and faculty to evaluate clinic operations and staffing needs, implementing changes as necessary to support optimal patient care and efficiency.
• Ensures adherence to standards for quality improvement, patient access, productivity, confidentiality, billing, and electronic health records.
• Reviews and updates policies and procedures to support efficient workflows and customer service.

Data Analysis & Performance Monitoring:

• Collects, organizes, and summarizes data for performance measurement and reporting.
• Monitors clinical and operational performance goals; collaborate with management to optimize staffing, scheduling, and workflows.
• Evaluates and revises clinical processes to align with policies and improve outcomes.
• Participates in annual operational budgeting process and effectively manages resources to achieve objectives within established budget parameters.
• Identifies and recommends to the Associate Dean for Patient Care Services and Clinical Education, process and productivity improvements initiatives that are designed to enhance customer satisfaction, clinical quality and operational cost-effectiveness.

Staff Leadership & Compliance:

• Indirectly supervise clinic staff and directly supervise Patient Care Services Managers.
• With Patient Care Services Managers, recruits, hires, trains, and evaluates clinical support staff.
• Ensures clinical employees receive required compliance training (infection control, HIPAA, safety drills, etc.).

Liaison & Professional Development:

• Serves as liaison for patients, faculty, students, and staff regarding clinical activities.
• Communicates effectively with the Associate Dean for Clinical Education and Patient Care Services on clinic goals, operations, and staff concerns.

Other Duties as assigned:

• Special on special projects and other duties as assigned.
• This is not intended to be an exhaustive list of all responsibilities and duties for this position. The College of Dental Medicine reserves the right to add or change duties at any time.